We ship within the United States. Any shipping cost is calculated and shown at checkout before you pay — you'll never be charged for shipping after the fact.
Packing takes 3–5 business days. This is a small operation, and orders are packed by hand. Once your order leaves, USPS or UPS typically delivers in another 3–7 business days.
You'll receive a tracking number by email the moment your order ships. If it has been more than seven business days since you ordered and nothing has arrived in your inbox, write to us — something went sideways and we want to know.
Check your address before you pay. If you catch a mistake, email us within 24 hours and we will fix it at no cost. After a package ships to a wrong address, we can send a replacement but we have to charge you for it.
If tracking says delivered and it isn't: check with neighbors and your building, then give it 48 hours — carriers scan early more often than you'd think. Still missing after that, email us and we will make it right.
We do not ship internationally yet.
You have 30 days from delivery to send something back. Apparel needs to be unworn and unwashed with the tags still on. Books and pins need to be in the condition they arrived in.
To start one, email shop@johnjeffhutter.com with your order number and what you're sending back. We'll reply with an address. Return shipping is on you unless the order arrived damaged, defective, or wrong.
Refunds go back to your original payment method within 5–10 business days of the return reaching us. Your bank may take a few more days to show it.
If it arrived damaged or we sent the wrong thing, send a photo within 14 days of delivery. We'll replace it or refund you, and you keep the original. Don't ship anything back.
We don't run exchanges. If you need a different size or color, return the first one and place a new order — it moves faster that way.
Who you're buying from. The Museum of All the Things We've Loved gift shop is operated by 3Js Media Group, LLC, in Austin, Texas. Reach a human at shop@johnjeffhutter.com.
Prices and tax. All prices are in US dollars. Texas orders are charged 8.25% sales tax, added at checkout. Prices can change, but never after you've placed an order.
Payment. Card payments are processed by Stripe. We never see or store your card number.
Orders we can't fill. An order confirmation means we received your order, not that we've accepted it. If something is out of stock or a price was listed wrong, we may cancel and refund you in full. We'll email you either way.
What's ours. The Museum name, the designs, the artwork, and the writing belong to 3Js Media Group, LLC. Buying a shirt gets you the shirt, not the right to reproduce what's printed on it.
Where disputes go. These terms are governed by the laws of the State of Texas.